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Privacy Policy

Last updated: January 4, 2026

1. Information We Collect

We collect information you provide directly:

• Account Information: Business name, email address, phone number
• Appointment Data: Customer names, phone numbers, appointment details
• Call Recordings: Voice interactions with our AI system (with consent)
• Usage Data: How you interact with our Service

2. How We Use Your Information

We use collected information to:

• Provide and improve our scheduling services
• Send appointment confirmations and reminders via SMS
• Communicate service updates and announcements
• Analyze usage patterns to improve the Service
• Prevent fraud and ensure security

3. SMS Communications

When you opt in to SMS:

• We send appointment confirmations, reminders, and service updates
• Message frequency varies based on your activity
• Standard message and data rates may apply
• Reply STOP to unsubscribe at any time
• Reply HELP for customer support
• We do not sell your phone number to third parties

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Cloud hosting (AWS), SMS delivery, payment processing
• Legal Requirements: When required by law or to protect rights
• Business Transfers: In connection with a merger or acquisition

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure cloud infrastructure (AWS)
• Access controls and authentication
• Regular security audits

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us.

7. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Opt out of marketing communications
• Data portability

8. Cookies

We use essential cookies for site functionality and analytics cookies to understand usage. You can control cookies through your browser settings.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service.

11. Contact Us

For privacy questions or to exercise your rights, contact us at:

ScheduleForMe
Email: support@scheduleforme.com